@import "https://fonts.googleapis.com/css2?family=DM+Mono:wght@400;500&family=Manrope:wght@400;500;600;700;800&display=swap";:root{--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light;--ink:#16211e;--muted:#697773;--line:#dce4df;--paper:#f5f7f3;--panel:#fff;--forest:#173c35;--forest-light:#e3efea;--lime:#d9ed86;--coral:#bd493c;--coral-light:#fff0ed;background:var(--paper);color:var(--ink);font-family:Manrope,Segoe UI,sans-serif}*{box-sizing:border-box}body{background:var(--paper);min-width:320px;min-height:100vh;color:var(--ink);margin:0;font-family:Manrope,Segoe UI,sans-serif}button,input,select,textarea{font:inherit}button{cursor:pointer}.app-shell{min-height:100vh}.masthead{color:#fff;background:var(--forest);z-index:10;justify-content:space-between;align-items:center;gap:24px;min-height:72px;padding:12px clamp(18px,4vw,56px);display:flex;position:sticky;top:0}.brand{min-width:0;color:inherit;align-items:center;gap:12px;text-decoration:none;display:flex}.brand-mark{aspect-ratio:1;width:38px;color:var(--lime);background:#112d27;border:1px solid #9db5a8;border-radius:3px;place-items:center;font:500 13px DM Mono,monospace;display:grid}.brand-title{letter-spacing:0;margin:0;font-size:14px;font-weight:800}.brand-subtitle{color:#bdccc4;margin:3px 0 0;font-size:11px}.user-block{color:#dce7e1;align-items:center;gap:14px;font-size:12px;display:flex}.user-block strong{color:#fff;font-size:12px;display:block}.live-badge{color:var(--lime);text-transform:uppercase;background:#112d27;border:1px solid #2d5a50;border-radius:20px;align-items:center;gap:6px;padding:3px 9px;font-family:DM Mono,monospace;font-size:10px;font-weight:700;display:inline-flex}.live-dot{background:var(--lime);width:6px;height:6px;box-shadow:0 0 6px var(--lime);border-radius:50%;display:inline-block}.header-account-name{color:#fff;text-overflow:ellipsis;white-space:nowrap;max-width:220px;font-size:12px;font-weight:700;overflow:hidden}.account-menu{position:relative}.account-menu-toggle{color:#fff;background:#24483f;border:1px solid #55766a;border-radius:50%;place-items:center;width:38px;height:38px;display:grid}.account-menu-toggle:hover,.account-menu-toggle[aria-expanded=true]{background:#326055}.account-menu-toggle svg{fill:none;stroke:currentColor;stroke-width:1.7px;stroke-linecap:round;stroke-linejoin:round;width:19px;height:19px}.account-dropdown{z-index:12;border:1px solid var(--line);background:#fff;border-radius:5px;width:220px;padding:6px;display:grid;position:absolute;top:calc(100% + 9px);right:0;box-shadow:0 12px 30px #0a191322}.account-dropdown[hidden]{display:none}.account-dropdown-head{border-bottom:1px solid var(--line);color:var(--ink);gap:3px;padding:10px;display:grid}.account-dropdown-head strong{text-overflow:ellipsis;white-space:nowrap;font-size:13px;overflow:hidden}.account-dropdown-head span{color:var(--muted);font-size:11px}.account-dropdown>button{color:var(--ink);text-align:left;background:0 0;border:0;border-radius:4px;padding:10px;font-size:12px}.account-dropdown>button:hover{background:var(--forest-light);color:var(--forest)}.account-dropdown>.account-logout{border-top:1px solid var(--line);color:var(--coral);margin-top:4px}.account-dropdown>.account-logout:hover{background:var(--coral-light);color:var(--coral)}.notification-menu{position:relative}.notification-toggle{color:#fff;background:#24483f;border:1px solid #55766a;border-radius:50%;place-items:center;width:38px;height:38px;display:grid;position:relative}.notification-toggle:hover{background:#326055}.notification-toggle svg{fill:none;stroke:currentColor;stroke-width:1.7px;stroke-linecap:round;stroke-linejoin:round;width:19px;height:19px}.notification-toggle.has-notifications{animation:1.8s ease-in-out infinite notification-glow}@keyframes notification-glow{0%,to{box-shadow:0 0 #d9ed8640}50%{box-shadow:0 0 0 6px #d9ed8600}}.notification-count{border:2px solid var(--forest);color:#fff;background:#dc5548;border-radius:10px;justify-content:center;align-items:center;min-width:17px;height:17px;padding:0 4px;font:700 9px/13px DM Mono,monospace;display:flex;position:absolute;top:-4px;right:-5px}.notification-count[hidden]{display:none}.notification-dropdown{z-index:13;border:1px solid var(--line);width:min(370px,100vw - 28px);max-height:min(70vh,520px);color:var(--ink);background:#fff;border-radius:5px;position:absolute;top:calc(100% + 9px);right:0;overflow:auto;box-shadow:0 12px 30px #0a191333}.notification-dropdown[hidden]{display:none}.notification-dropdown-head{z-index:1;border-bottom:1px solid var(--line);background:#fff;justify-content:space-between;align-items:center;gap:12px;padding:13px 15px;display:flex;position:sticky;top:0}.notification-dropdown-head strong{font-size:13px}.notification-dropdown-head span,.notification-time{color:var(--muted);font-size:10px}.notification-item{border-bottom:1px solid #edf1ed;padding:12px 15px}.notification-item:last-child{border-bottom:0}.notification-item-top{justify-content:space-between;align-items:center;display:flex}.notification-item-top button{width:24px;height:24px;color:var(--muted);background:0 0;border:0;border-radius:3px;place-items:center;font-size:18px;line-height:1;display:grid}.notification-item-top button:hover{background:var(--coral-light);color:var(--coral)}.notification-item p{margin:8px 0 6px;font-size:12px;line-height:1.5}.notification-open{width:100%;color:inherit;text-align:left;cursor:pointer;background:0 0;border:0;gap:6px;padding:8px 0 0;display:grid}.notification-open>span:first-child{font-size:12px;line-height:1.5}.notification-open:hover>span:first-child,.notification-open:focus-visible>span:first-child{color:var(--forest);text-decoration:underline}.notification-empty{color:var(--muted);text-align:center;padding:22px 15px;font-size:12px}.notification-toast{z-index:25;border:1px solid #55766a;border-left:4px solid var(--lime);background:var(--forest);color:#fff;width:min(390px,100vw - 32px);font:inherit;opacity:0;cursor:pointer;text-align:left;border-radius:5px;padding:15px 18px;font-size:12px;line-height:1.5;transition:opacity .2s,transform .2s;position:fixed;top:16px;right:16px;transform:translateY(-10px);box-shadow:0 14px 35px #0a191355}.notification-toast.visible{opacity:1;transform:translateY(0)}.notification-toast[hidden]{display:none}.button{border:1px solid #0000;border-radius:4px;justify-content:center;align-items:center;gap:8px;min-height:38px;padding:8px 13px;font-size:12px;font-weight:700;transition:background .15s,border-color .15s,transform .15s;display:inline-flex}.button:active{transform:translateY(1px)}.button-primary{background:var(--forest);color:#fff}.button-primary:hover{background:#24554a}.button-primary:disabled{cursor:not-allowed;background:#96aca2}.button-lime{background:var(--lime);color:var(--ink)}.button-lime:hover{background:#cce276}.button-quiet{border-color:var(--line);color:var(--ink);background:#fff}.button-quiet:hover{background:#f8faf7;border-color:#8ea59a}.button-danger{background:var(--coral-light);color:var(--coral);border-color:#efc6c0}.button-danger:hover{background:#ffe4e0}.button-small{min-height:30px;padding:5px 9px;font-size:11px}.page{width:min(1440px,100%);margin:0 auto;padding:30px clamp(16px,4vw,56px) 60px}.page-heading{justify-content:space-between;align-items:flex-end;gap:20px;margin:0 0 22px;display:flex}.eyebrow{color:#54766a;text-transform:uppercase;letter-spacing:.5px;margin:0 0 7px;font:500 10px DM Mono,monospace}h1{color:var(--ink);margin:0;font-size:clamp(23px,3vw,31px);font-weight:800;line-height:1.18}.heading-note{color:var(--muted);margin:7px 0 0;font-size:12px}.layout{grid-template-columns:215px minmax(0,1fr);align-items:start;gap:28px;display:grid}.side-nav{gap:5px;padding-top:3px;display:grid}.nav-button{color:#52615b;text-align:left;background:0 0;border:0;border-left:3px solid #0000;border-radius:0 4px 4px 0;align-items:center;gap:10px;width:100%;min-height:42px;padding:9px 11px;font-size:12px;font-weight:700;transition:all .15s;display:flex}.nav-button:hover{color:var(--forest);background:#eaf0eb}.nav-button.active{border-left-color:var(--forest);background:var(--forest-light);color:var(--forest)}.nav-glyph{color:#648076;width:18px;font:500 12px DM Mono,monospace}.content{min-width:0}.section-head{justify-content:space-between;align-items:center;gap:14px;margin-bottom:14px;display:flex}.section-head h2{color:var(--ink);margin:0;font-size:17px;font-weight:800}.section-head p{color:var(--muted);margin:4px 0 0;font-size:11px}.panel{border:1px solid var(--line);background:var(--panel);border-radius:5px}.panel+.panel{margin-top:14px}.panel-head{border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;gap:12px;min-height:48px;padding:10px 15px;display:flex}.panel-head h3{color:var(--ink);margin:0;font-size:13px;font-weight:700}.panel-body{padding:15px}.toolbar{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.field{gap:6px;min-width:0;display:grid}.field label,.field-label{color:#596862;font-size:10px;font-weight:800}.input,.select{width:100%;min-height:38px;color:var(--ink);background:#fff;border:1px solid #cbd6cf;border-radius:4px;outline:none;padding:8px 10px;font-size:12px}.input:focus,.select:focus{border-color:#3d7666;box-shadow:0 0 0 3px #dcece5}.search-input{width:min(290px,100%)}.table-wrap{overflow-x:auto}table{border-collapse:collapse;text-align:left;width:100%}th{border-bottom:1px solid var(--line);color:#74817b;text-transform:uppercase;white-space:nowrap;background:#f8faf8;padding:10px 13px;font:500 9px DM Mono,monospace}td{vertical-align:middle;border-bottom:1px solid #edf1ed;padding:11px 13px;font-size:11px}tbody tr:last-child td{border-bottom:0}tbody tr:hover{background:#fafbf9}.table-primary{color:var(--ink);font-size:11px;font-weight:800;display:block}.table-secondary{color:var(--muted);margin-top:3px;font-size:10px;display:block}.row-actions{flex-wrap:wrap;gap:5px;display:flex}.status{background:var(--forest-light);color:var(--forest);text-transform:uppercase;border-radius:3px;align-items:center;gap:5px;padding:4px 7px;font:500 9px DM Mono,monospace;display:inline-flex}.status.inactive{color:#786e64;background:#f1eeea}.status:before{content:"";background:currentColor;border-radius:50%;width:5px;height:5px}.status-pending{color:#8a6518;background:#fff8e9}.status-approved,.status-resolved{background:var(--forest-light);color:var(--forest)}.status-under_investigation{color:#285586;background:#eaf1fa}.status-denied,.status-rejected{background:var(--coral-light);color:var(--coral)}.sla-badge{text-transform:uppercase;border-radius:3px;align-items:center;gap:5px;padding:4px 7px;font:600 10px DM Mono,monospace;display:inline-flex}.sla-badge i{border-radius:50%;width:5px;height:5px;display:inline-block}.sla-ontime{background:var(--forest-light);color:var(--forest)}.sla-ontime i{background:#287a5f}.sla-warning{color:#8a6518;background:#fff8e9}.sla-warning i{background:#d09a2b}.sla-overdue{background:var(--coral-light);color:var(--coral)}.sla-overdue i{background:var(--coral)}.stat-grid{grid-template-columns:repeat(auto-fit,minmax(210px,1fr));gap:14px;margin-bottom:20px;display:grid}.stat-card{border:1px solid var(--line);background:var(--panel);border-radius:5px;padding:16px}.stat-val{color:var(--ink);margin:6px 0 2px;font-size:26px;font-weight:800;line-height:1.1}.stat-sub{color:var(--muted);font-size:11px}.chart-bars{border-bottom:1px solid var(--line);align-items:flex-end;gap:12px;height:120px;padding:12px 6px 0;display:flex}.bar-col{flex-direction:column;flex:1;justify-content:flex-end;align-items:center;gap:6px;height:100%;display:flex}.bar-track{background:var(--forest-light);border-radius:4px 4px 0 0;align-items:flex-end;width:100%;max-width:38px;height:100%;display:flex}.bar-fill{background:var(--forest);border-radius:4px 4px 0 0;width:100%;min-height:4px;transition:height .3s}.bar-label{color:var(--muted);font-family:DM Mono,monospace;font-size:10px}.bar-val{color:var(--ink);font-size:10px;font-weight:700}.activity-list{gap:10px;display:grid}.activity-item{background:#f8faf8;border:1px solid #edf1ed;border-radius:4px;justify-content:space-between;align-items:flex-start;gap:12px;padding:10px 12px;display:flex}.activity-title{color:var(--ink);font-size:12px;font-weight:700}.activity-meta{color:var(--muted);margin-top:2px;font-size:10px}.permissions{overflow:auto}.permissions table{min-width:640px}.permissions th:not(:first-child),.permissions td:not(:first-child){text-align:center;width:94px}.permissions th:first-child{width:auto}.permissions td:first-child{font-size:11px;font-weight:700}.permissions input{width:15px;height:15px;accent-color:var(--forest);vertical-align:middle}.dialog-backdrop{z-index:30;background:#101b18a8;place-items:center;padding:18px;display:grid;position:fixed;inset:0}.dialog-backdrop[hidden]{display:none}.dialog{border:1px solid var(--line);background:#fff;border-radius:5px;width:min(520px,100%);max-height:min(88vh,760px);overflow:auto;box-shadow:0 20px 65px #0a191355}.dialog-head{border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;padding:14px 17px;display:flex}.dialog-head h2{color:var(--ink);margin:0;font-size:15px;font-weight:800}.dialog-head button{color:var(--muted);background:0 0;border:0;font-size:18px}.dialog-body{gap:13px;padding:17px;display:grid}.dialog-actions{justify-content:flex-end;gap:8px;padding:0 17px 17px;display:flex}.profile-details{gap:14px;padding:20px 22px;display:grid}.profile-detail-row{border-bottom:1px solid var(--line);gap:6px;padding-bottom:12px;display:grid}.profile-detail-row:last-child{border-bottom:0;padding-bottom:0}.profile-detail-row .field-label{color:#587569;text-transform:uppercase;letter-spacing:.6px;font-family:DM Mono,monospace;font-size:11px;font-weight:700}.profile-detail-value{color:var(--ink);font-family:Manrope,Segoe UI,sans-serif;font-size:15px;font-weight:700;line-height:1.4}.credential{overflow-wrap:anywhere;-webkit-user-select:all;user-select:all;background:#f4f8f4;border:1px dashed #9ab0a3;border-radius:4px;padding:11px;font:500 12px DM Mono,monospace}.notice{color:#634f2b;background:#fff8e9;border-left:3px solid #b38331;border-radius:0 3px 3px 0;margin:0 0 14px;padding:10px 12px;font-size:11px}.notice.error{border-color:var(--coral);background:var(--coral-light);color:#7f3229}.toast{z-index:40;color:#fff;opacity:0;pointer-events:none;background:#16211e;border-radius:4px;max-width:min(380px,100vw - 40px);padding:11px 14px;font-size:12px;transition:all .2s;position:fixed;bottom:20px;right:20px;transform:translateY(20px);box-shadow:0 8px 24px #0a191340}.toast.visible{opacity:1;pointer-events:auto;transform:translateY(0)}.toast.error{background:var(--coral)}.back-to-top{z-index:20;background:var(--forest);color:#fff;cursor:pointer;border:1px solid #315d52;border-radius:999px;align-items:center;gap:6px;padding:10px 13px;font-size:18px;line-height:1;display:inline-flex;position:fixed;bottom:82px;right:22px;box-shadow:0 5px 18px #0a191333}.back-to-top span{font-size:11px;font-weight:700}.back-to-top:hover{background:#24594d}.back-to-top[hidden]{display:none}.login-shell{background:#fff;grid-template-columns:minmax(320px,.85fr) 1.15fr;min-height:100vh;display:grid}.login-aside{background:var(--forest);color:#fff;flex-direction:column;justify-content:space-between;padding:clamp(24px,5vw,64px);display:flex}.login-aside h1{color:#fff;max-width:420px;margin:auto 0;font-size:clamp(30px,4vw,48px);font-weight:800;line-height:1.15}.login-aside p{color:#cad8d0;max-width:360px;font-size:12px;line-height:1.8}.login-aside .brand{margin-bottom:20px}.login-aside-foot{color:#8ba59b;text-transform:uppercase;font:500 10px DM Mono,monospace}.login-main{background:#fff;place-items:center;padding:24px;display:grid}.login-form{gap:15px;width:min(380px,100%);display:grid}.login-form h2{color:var(--ink);margin:0;font-size:21px;font-weight:800}.login-form>p{color:var(--muted);margin:-9px 0 5px;font-size:12px}.login-form label{color:#51645b;gap:6px;font-size:11px;font-weight:700;display:grid}.password-input-wrap{align-items:center;display:flex;position:relative}.password-input-wrap .input{padding-right:42px}.password-toggle-btn{color:var(--muted);background:0 0;border:0;padding:4px;position:absolute;top:50%;right:8px;transform:translateY(-50%)}.drawer-scrim{z-index:35;background:#101b18a8;border:0;padding:0;position:fixed;inset:0}.ticket-drawer{z-index:36;background:#fff;flex-direction:column;width:min(540px,95vw);animation:.2s slidein;display:flex;position:fixed;top:0;bottom:0;right:0;box-shadow:-15px 0 40px #0a191333}@keyframes slidein{0%{opacity:.7;transform:translate(20px)}to{opacity:1;transform:translate(0)}}.drawer-header{border-bottom:1px solid var(--line);justify-content:space-between;align-items:flex-start;padding:18px 22px 14px;display:flex}.drawer-kicker{text-transform:uppercase;color:#54766a;font:500 9px DM Mono,monospace}.drawer-header h2{color:var(--ink);margin:5px 0 3px;font:800 18px Manrope,sans-serif}.drawer-subtitle{color:var(--muted);font-size:11px}.close-drawer{color:var(--muted);background:0 0;border:0;padding:4px;font-size:20px}.close-drawer:hover{color:var(--coral)}.drawer-person{background:#fafbfa;border-bottom:1px solid #edf1ed;align-items:center;gap:12px;padding:12px 22px;display:flex}.drawer-avatar{background:var(--forest-light);width:36px;height:36px;color:var(--forest);border-radius:50%;place-items:center;font:700 12px DM Mono,monospace;display:grid}.drawer-person-info{flex-direction:column;flex:1;gap:2px;display:flex}.drawer-person-info b{color:var(--ink);font-size:12px;font-weight:700}.drawer-person-info span{color:var(--muted);font-size:11px}.drawer-person-info i{color:#cbd6cf;margin:0 4px;font-style:normal}.drawer-tabs{border-bottom:1px solid var(--line);background:#fff;gap:20px;height:38px;padding:0 22px;display:flex}.drawer-tabs button{color:var(--muted);background:0 0;border:0;padding:0;font-size:11px;font-weight:700;position:relative}.drawer-tabs button.selected{color:var(--forest)}.drawer-tabs button.selected:after{content:"";background:var(--forest);border-radius:2px;height:2px;position:absolute;bottom:-1px;left:0;right:0}.drawer-body,.timeline-body{flex:1;gap:16px;padding:18px 22px;display:grid;overflow-y:auto}.case-tags{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.category-pill{border:1px solid var(--line);color:#435b53;text-transform:uppercase;background:#f7f9f7;border-radius:4px;padding:4px 8px;font:500 10px DM Mono,monospace;display:inline-flex}.language-pill{border:1px solid var(--line);color:var(--muted);border-radius:4px;align-items:center;gap:4px;padding:4px 8px;font-size:10px;display:inline-flex}.detail-section{gap:8px;display:grid}.section-title{align-items:center;gap:8px;display:flex}.section-title b{color:var(--ink);font-size:11px;font-weight:700}.section-title span{color:var(--muted);font-size:10px}.audio-player{border:1px solid var(--line);background:#f8faf8;border-radius:5px;align-items:center;gap:10px;padding:10px;display:flex}.play-button{background:var(--forest);color:#fff;border:0;border-radius:50%;flex:0 0 32px;place-items:center;width:32px;height:32px;display:grid}.play-button:hover{background:#24554a}.audio-track{flex:1}.audio-wave{justify-content:space-between;align-items:center;gap:2px;height:22px;display:flex}.audio-wave i{background:#a2b9ae;border-radius:3px;flex:1;max-width:3px;min-height:4px}.audio-meta{color:var(--muted);justify-content:space-between;margin-top:4px;font-family:DM Mono,monospace;font-size:9px;display:flex}.transcript-grid{gap:10px;display:grid}.transcript-box{border:1px solid var(--line);background:#fbfcfb;border-radius:4px;padding:10px 12px}.transcript-box>div{justify-content:space-between;align-items:center;margin-bottom:6px;display:flex}.transcript-box>div span{text-transform:uppercase;color:#58776b;font:500 9px DM Mono,monospace}.transcript-box>div button{color:var(--muted);background:0 0;border:0;padding:2px}.transcript-box p{color:var(--ink);margin:0;font-size:11px;line-height:1.5}.transcript-box.english{background:var(--forest-light);border-color:#bcd6cc}.details-grid{grid-template-columns:1fr 1fr;gap:8px;display:grid}.detail-field{border:1px solid var(--line);background:#f8faf8;border-radius:4px;padding:8px 10px}.detail-field span{text-transform:uppercase;color:var(--muted);font:500 8px DM Mono,monospace;display:block}.detail-field 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